FAQs

HOW ARE THESE DIFFERENT TO REGULAR STRIP LASHES?
Our lashes are designed on a lightweight almost invisible band, making them much lighter than a regular strip lash, they are then pre cut into segments and are placed under the lash line as opposed to on top making the application process much easier. They also last on your lash for up to a week with proper care.  

WHAT ARE THEY MADE FROM?
Our lashes are made of Korean PBT Fiber and are cruelty-free.

HOW DO I APPLY THESE?
We created a step by step guide here that will walk you through each step of the easy application process.

WILL THESE HURT MY EYES?
No! However, making sure that the lashes do not touch your waterline is important. If you do place them too closely to your water line it will cause discomfort and irritation, we recommend you remove lash straight away and re-apply!

WHAT SHOULD I DO IF ONE COMES LOOSE, OR FALLS OUT?
Simply re-apply a generous amount of bond, re-apply the lash segment and seal!

I AM HAVING TROUBLE APPLYING, THEY WON’T STICK?
If you are finding that the lash is not staying on properly you may need to use more glue, and ensure that you are attaching the lash segment directly under your lashes, making sure the glue is pressed against your natural lashes. On top of  applying the bond on your natural lashes, you may put a thin coat directly on the lashes too for better hold. We would also recommend that your lashes are clean and dry before application.

*If your lashes start to clump together when the bond is applied, that's when you know you've put too much on. 

CAN I WEAR THESE IF I HAVE SHORT LASHES?
Yes you only need enough lashes to apply the glued band onto.

WHAT IF I WANT TO REMOVE THE LASHES AFTER 1 DAY?
That is totally fine, using our remover and following our step by step guide here, you are able to remove the lashes whenever you like, we say they last up to 5 days as this is how long we like to wear them for, we recommend removing them after 7 days maximum and re-applying if you would still like to wear them!

CAN I SHOWER WASH MY FACE AS USUAL WEARING THESE?
To get a longer wear from your lashes we recommend avoiding getting lashes drenched, although our glue is waterproof, they will stay in a better shape and last longer if you didn't get them soaked everyday. We strongly recommend washing around the eyes when wearing and only give your natural lashes a good wash once you remove the extensions! 

HOW DO I REMOVE THEM?
Our lash starter kits come with the remover. However, these lashes can be removed with any oil-based remover. For more information, follow our guide here. 

I REMOVED THE LASHES AND NOTICED MY NATURAL LASHES COMING OUT?
Our natural lashes shed daily! Fun fact: lashes have a life cycle of 60-90 days! Each individual lash is running on its own time, so if lashes appear to come out upon removal, providing you have not pulled them, then don't panic it was just there time to fall out!

RETURNS AND EXCHANGES
We only accept returns if items were wrongly fulfilled or items are damaged upon receiving it. If so, please notify us within 7 days upon delivery. You may reach out to us here. However, due to hygiene purposes, we are unable to accept any other form of returns.